Returns and Refunds
Returns
- You can return items within 30 days of receipt of your shipment
- Returnable items are subject to a 15% restocking fee
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
- Merch and items marked final sale are not returnable
- An e-waste destruction and disposal fee may be assessed for each returned electronic item
- Gifts, e-books, software and promotional items are not returnable
- Insure your returns shipping as lost items cannot be refunded
Refunds
Within 10 business days of merchandise acceptance the credit to the original source funds will be initiated. This may take one full billing cycle to appear on your statement. A 15% restocking fee may be assessed to returned products.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
- Returnable items are subject to a 15% restocking fee
- Original shipping and handling charges are non refundable
Refused Packages
Refusal of a package, VAT, duties and packages returned based on this will incur extra charges
- Refusing package acceptance results in the package being shipped back to Pratt Tech at our expense
- Carrier shipping fees for returned packages that are refused will be assessed to the total refund
- Refused orders may only be refunded less the return shipping amount and a 15% restocking fee